Payments are due by the invoice due date; however we understand that sometimes circumstances beyond one’s control can result in a client needing a couple of extra days to may payment arrangements.  As a courtesy, we currently offer all* of our clients a 4 day grace period for submitting invoice payments.  If an invoice goes unpaid for more than four days beyond the due date, the account is automatically suspended and a $15.00 late fee is added to the overdue invoice. 

If an account becomes suspended for failure to submit a payment within the grace period, to reactivate the account, log in to the BILLING AREA and submit a payment for the overdue invoice.  For detailed instructions on how to properly submit a payment to Green Geeks, please read the knowledge base article, “HOW DO I LOG IN AND SUBMIT A PAYMENT TO GREEN GEEKS?” which can be found on line at http://www.greengeeks.com/kb/idx.php/0/174/article/HOW-DO-I-LOG-IN-AND-SUBMIT-A-PAYMENT-TO-GREEN-GEEKS.html .

Please note, if an account has become suspended due to an overdue invoice, once the overdue invoice is paid in full, the account will automatically be reactivated within 15 minutes of our having received the payment.  It is the client’s responsibility to verify that the account is reactivated and to notify us in the rare case that the account remains suspended. 

(* If a client has submitted a cancellation request or an e-mail indicating that they may not renew, their account may be suspended on the due date).