You can cancel your account at anytime, however the money back guarantee is only available to customers canceling their orders within the first 30 days of signing up for their Green Geeks account (Please note, day 1 is the day you sign up for your Green Geeks account). 

For quarterly, 1, 2, and 3 year accounts that are beyond the 30 day trial period and therefore are not due a refund, we recommend that you wait until shortly before your renewal date to submit your cancellation request, otherwise you are forfeiting the service you have already paid for.  If you wish to cancel prior to renewal date we highly recommend you read the knowledge base article  CANCELING PRIOR TO RENEWAL
 

To cancel go to www.GreenGeeks.com/cancel and submit a cancellation request form.  You are required to enter the e-mail address on file in your Green Geeks account on this form.  Cancellation requests received from an e-mail address other than the primary e-mail address on the Green Geeks account will not be accepted. 

Once we have received your cancellation form you will be sent a TICKET ID.  Retain this for your records.  You will need to reply to the e-mail TICKET ID (do not alter the subject line when replying), to confirm the cancellation request we received (we require this for security and account verification purposes).  Once we have received your cancellation confirmation your cancellation will be processed within 7 business days.

Please note, do NOT submit your cancellation request until you have backed up your files.

If you have any questions about submitting a cancellation request please submit an e-mail to billing@greengeeks.com