Per our TERMS OF SERVICE, all GreenGeeks accounts/plans auto renew.
GreenGeeks does NOT issue refunds for renewed accounts.

It is the obligation of the GreenGeeks client to know when his account comes up for renewal.  It is the client’s
obligation to provide GreenGeeks with a valid working e-mail address at the time that the client signs up for his
GreenGeeks account and it is the sole responsibility of the client to update the e-mail address on file in his
GreenGeeks account should he change his e-mail address after signing up with GreenGeeks.  Additionally it is the
sole responsibility of the client to verify that he receives e-mail GreenGeeks sends to the e-mail address on file
in his GreenGeeks.  At any point in time, a client can log in to the billing area for his GreenGeeks account at
www.GreenGeeks.com/login to update his e-mail address (personal information), check the renewal date for any of his
hosting/reseller plans and any add-on services, and view e-mail sent to the client from the GreenGeeks billing
system.

TO PREVENT ACCOUNT RENEWAL

If a GreenGeeks client intends to cancel his account (stop the renewal of his account) the client must correctly
submit a cancellation request form at www.GreenGeeks.com/cancel  SEVEN business days prior to his account's renewal
date.  In which case, it is the client’s obligation to confirm the cancellation request that he submitted, in
writing, by replying to the GreenGeeks e-mail (without altering the subject line) that is sent by GreenGeeks in
reply to the client AFTER the client submitted his cancellation request form at www.GreenGeeks.com/cancel. The
client’s cancellation request reply confirmation must be received by GreenGeeks at least FIVE business days prior
to the renewal date.  

CLIENT’S MUST PROVIDE THE E-MAIL ADDRESS ON FILE IN THE GreenGeeks ACCOUNT ON THE CANCELLATION FORM

(www.GreenGeeks.com/cancel ).  CANCELLATION REQUESTS RECEIVED FROM AN E-MAIL ADDRESS OTHER THAN THE E-MAIL ADDRESS ON THE CLIENT’S ACCOUNT WILL NOT BE ACCEPTED. 

To prevent a renewal invoice from being posted to a client’s credit card (paypal account) the client must confirm
the cancellation request form he submitted (as outlined above) AT LEAST FIVE business days prior to the renewal
date.  If the client fails to submit and confirm the cancellation request form as outlined above, GreenGeeks can
NOT guarantee that the client’s credit card (paypal account) will not be charged.

If a client submits a cancellation request form at www.GreenGeeks.com/cancel  prior to the renewal date BUT less
than SEVEN business days prior to the renewal date and/or confirms the cancellation request as outlined above prior
to the renewal date but less than FIVE business days prior to the renewal date thus resulting in the client’s
credit card (paypal account) being automatically charged, the client will be issued a refund however if a domain
name was auto renewed, $24.95 will be deducted from any refund due in which case the client will be sent
instructions on how to continue to use the domain name after their cancellation request has been processed).

The 30 day money back guarantee applies only to the start date (sign up date) of the clients' service with
GreenGeeks and does not apply to renewal of service.  NOTE day on is the day the client signed up with GreenGeeks. 
Day two is the following day, etc.  GreenGeeks does NOT issue refunds to clients who cancel after the 30 day trial
period has ended.

Any questions regarding our cancellation policy should be submitted to billing@GreenGeeks.com.

c.m. / 01/13/2011