Where is the GreenGeeks cPanel backup tool?

The backup tool that is provided by cPanel is very resource intensive, that often causes outages to other customers due to high I/O usage during the compression of files. This was disabled for the best interest of service uptime and reliability. GreenGeeks takes nightly backups that are retained for 24 hours for disaster recovery purposes only. This is intended strictly in the case of emergencies, such as file system failures or mass data loss as a result of a system failure. It is strongly recommended and is the responsibility of the customer to ensure they maintain accurate and up-to-date backups of their web site files, databases and e-mails.

How can I back up my web site?

It's important that you know what you're backing up first. If you're running a content management system, such as Drupal, Wordpress or any web site that runs a database, you'll have to back up the database as well. If you're running a simple web site, you'll have to just back up the web site files.

Step #1 -Backing up Website files

In order to backup your files, we recommend that you use FTP and copy the whole public_html directory from your web hosting account to your local PC.

We recommend using FileZilla to transfer (copy) your web site files to your local PC. Here is a tutorial on how to use the software: http://wiki.filezilla-project.org/Using

Important folders to download from the root folder of your account:

• mail (location of all your stored e-mails)
  
• public_html (location of all your stored website files)

Step #2 - Backing up Databases

For detailed instructions on how to backup a database via PhpMyAdmin, please see:
http://www.greengeeks.com/kb/idx.php/0/126/article/How-to-Create-a-Backup-of-a-Database-using-PHPMyAdmin.html