What Makes Our Servers Different

Hello Everyone,

I love talking to people on the phone because it is obvious how passionate I am about the level of service we provide here. I think the most frequent question I get is “Why should I choose GreenGeeks?. While you could read our why us page, I wanted to point out a few things that separates our servers from other companies. Over the past year, we have been working hard to continue to provide servers that are secure, stable, and efficient. These improvements have allowed us to deliver a greater level of service to our clients, and it really shows. So what exactly sets us apart?

  • We have been utilizing cloud kernel technology in all of our shared servers to ensure that each user is separated from one another. This has significantly improved server uptime and one user being able to slow down the entire server.
  • Security has always been important for us, so we are now implementing a piece of software that gives each user their own fully functioning file system on the server. This provides incredibly enhanced server security and reduces the risk of damage from script exploits.
  • Our servers are never overloaded. While other hosting companies throw as many customers as they can on a server, this is never the case with us. Our years of experience have given us the knowledge to distribute clients evenly. We know that cutting corners is not the way to do business, and we want you to have the best hosting experience possible. I speak to customers all the time who come from hosts that don’t seem to understand this, and they always love their server performance when moving to us.
  • Our servers are monitored every second by third party networks to ensure uptime, performance, disk integrity, and many other monitoring metrics. We know that every second your site is down or slow is detrimental for your website, so we take monitoring of our server fleet very seriously.
  • We only utilize the best server hardware and network. Our cutting edge processors and RAID-10 disk drives ensure the best possible server speed. Our American and Canadian data facilities are some of the best in the world. These superior networks are critical in giving your site the fastest loading times possible.

These are just some of the many things we do to give you the best experience possible. Superior networks and hardware are not an inexpensive thing to provide at such affordable pricing, but we strive to continue to deliver this superior hosting service to you at the best price we can.

Best Regards,

Mark

GreenGeeks at DrupalCon Denver 2012

(Trey Gardner, CEO of GreenGeeks – Pictured Above)

DrupalCon Denver 2012 was a hit. The attendee count was 3000+, which is awesome! Taking from last year’s success at DrupalCon Chicago, we decided to go bigger and better. We spent over $300 dollars in candy to provide Drupalistas the sugar energy fix they needed to get through the great seminars, speeches and all the great great events that went down at DrupalCon.

In addition to educating Drupal developers, designers, users, fans… what GreenGeeks is/does and how we’re the leader in green energy web hosting, we were giving a chance to enter to win 1 of 3 prizes that will be given away on April 15, 2012.

It was a pleasure to meet all of the potential customers and of course our beloved existing customers.

Remember, if you don’t choose us as your green hosting provider, choose a hosting provider that is.

Until next year…

January 2012 iPad Winner Announced!

Yup! We’re still giving them away! To kick off the new year, we awarded Anna an iPad 2! She chose the white!

Here’s what she had to say about when she first heard about winning: “My first reaction was that it was a joke, and I was thrilled! I love Green Geeks so far- I’m happy that I am being green while running my business!”

Anna designs homemade, hand made crafts. Check out her site: http://www.annajoycedesign.com

Call Reviews Are Important

Hello Everyone,

I’ll be making regular blog posts about what we’re up to here at GreenGeeks and how we tackle customer service differently from other companies.

One of my jobs as a customer service supervisor is to monitor a series of calls from each of our agents and rate them using a list of criteria that we have established each week. This is nothing really new in the world of call centres and customer service. However, I find that fewer and fewer hosting companies are implementing this as a way of evaluating their staff. I believe this process is important for a number of reasons:

  • It eliminates issues at the source rather than seeing angry emails from customers when it is too late.
  • It lets the agents know exactly what management is looking for in the perfect call scenario.
  • It gives the agents the idea that any call may be scrutinized, so they should be acting professionally during every second throughout the call.

The use of call reviews has resulted in a number of great successes for us:

  • Each call follows the same format so regardless of whom you speak with in the company, you know your call experience is going to be the same.
  • Emails about call issues have decreased
  • Agents seem happier being able to get a precise gauge of how they are doing each week.

If your company deals with as many calls as we do each day and you are not doing regular analysis of random calls, I recommend you open up Excel and start defining what you are looking for in terms of call flow and call resolution.  Here are a few of the criteria that we look for. Notice that they are quite broad, but touch on critical issues that we needed to get right on each call:

  • Did the agent thank the customer for calling and mention their name?
  • Did the agent confirm relevant account information and authenticate the caller?
  • Did the agent answer the questions properly and offer the best solution?

We use these and many other criteria in determining a grade for each call. We have found that this model has greatly improved customer satisfaction at GreenGeeks. It is just one of the ways that we take customer service seriously here.

Kindest Regards,

Mark

 

July 2011’s iPad Winner

We know, this is a bit late… but the winner sent this one in late! They decided to take the money instead of the iPad. The winner was: The Northeast Conference for Undergraduate Women in Physics. Here is the picture they took for us:

December 2011 iPad Winner Announced

The lucky winner of our December 2011 iPad Winner is Antoinette Izzo from Surprise, Arizona! When we called her, she definitely was surprised! She opted to take the money instead of the iPad 2.

We’re giving an iPad 2 away every month to new customers. To learn more, see our iPad 2 Giveaway Page.

November 2011’s iPad2 Winner!

In November, Zach Brown was the lucky winner of our Monthly iPad2 Giveaway. Congratulations.

We’re still giving away iPad 2’s every month. All you have to do is sign up for a new account during the month to be eligible. See full details on our iPad 2 Giveaway page.

GreenGeeks is now in Canada!

Los Angeles, CA, November 1, 2011 – GreenGeeks, a world leader in providing green energy web hosting solutions has announced today that it has launched its services in Canada.

“For several years now our top tier technical and quality assurance teams have been comprised of American and Canadian personnel” said Trey Gardner, CEO of GreenGeeks. “at the request of our Canadian customers we have established server presence in Canada as well as now accepting Canadian dollars” added Trey.

Its Canadian data center located in Toronto, Ontario and will provide GreenGeeks’ Canadian customers quicker access to their sites along with better SEO opportunities within the Canadian search engines.

GreenGeeks says that it currently is providing its shared hosting packages at $4.95 CAD per month and has plans to expand into reseller, VPS and dedicated server offerings. Customers who sign up for their annual shared hosting plans also receive a free .CA domain registration as part of the package.

“We are excited about this new expansion in our services” said Trey “and we are proud of our accomplishments thus far and we remain vigilant to be one of the best web hosting providers on the internet and certainly the most eco-friendly web host anywhere in the market.”

For more information visit the Canadian GreenGeeks site at http://www.greengeeks.ca

About GreenGeeks.

GreenGeeks provides shared, reseller and dedicated server web hosting as well as domain name registration and domain management. GreenGeeks has offices in Toronto, Chicago and Los Angeles and they service customers in over 40 countries World Wide. Since the start of operations GreenGeeks has been the industry leader in eco-friendly web hosting by making their servers & areas of operation 300% green. For more information visit www.greengeeks.com or www.greengeeks.ca

June 2011’s iPad 2 Giveaway Winner Announced!

Another one given away, this time the winner is Doreen Browning of Enrich, Inc. ( http://www.enrichnc.org ). She was kind enough to take a snap with the prize 🙂

“The iPad is wonderful and we are using it daily. Thank you for making this opportunity available”. – Doreen Browning. Enrich, Inc. We’re also giving away an iPad in August and July’s winner will be announced shortly.

 

GreenGeeks now utilizing Container-based technology on all servers

GreenGeeks has been providing web hosting for a very long time and our management have been in the industry even longer. We’ve seen our fair share of outages caused mostly by a few customers bringing the server to a grinding halt due to poorly coded web sites, too much traffic and a slew of other reasons sometimes knowingly and sometimes unknowingly… these users are often dubbed as an “abusive user”.

GreenGeeks has coded several systems to prevent a lot of these “outbreaks” from affecting our service, and for the most part the systems have done a great job, however there are certain elements we weren’t able to catch, which did cause slow downs and even service interruptions due to a system coming to a grinding halt. That was then…

Now… we’re happy to announce that we’re running Container-based technology on all of our servers. This technology allows us to isolate each customer into its own “virtual segment”. What this means is that if there is an “abusive user” exceeding its allotted computing resources, their account will be slowed down to prevent service interruption (slow downs, intermittent service, complete outages) to other customers while those not offending the resources will continue to operate as it should.  All of our customers will be able to track their resource usage by clicking the resource usage icon in their cPanel or by viewing the quick stats on the left hand side.

This might scare a few people, but here is what we see. Over 99% of our customer base never comes close to the resource limits. In fact, we’ve given each customer more than what our terms of service allows for. The idea here is to maintain an environment that will allow you to see those bursts in traffic without affecting everyone else. That’s our goal. For those customers who do get slowed down, it’s an indication that you need to either optimize or upgrade to a plan that will be suitable for your resource usage… in other words, you’ve out grown your existing account.

Bottom line: This technology will greatly increase the performance and reliability of our web hosting services by limiting those who are exceeding their fair share of resources. Allowing over 99% of our customer base to enjoy world-class shared hosting service. This technology also gives us the ability to provide a no-pressure upgrade path for customers. You’re given multiple options such as:

  1. Optimize your site to reduce usage
  2. Accept the slow downs during when your site peaks OR
  3. Upgrade to a suitable plan.