Effective October 31st 2016, Due to the continued rise in domain costs, GreenGeeks no longer providers a Free Domain for Life. Domains will be included for the first year at no additional cost. Subsequent years will renew at standard domain rates. Customers who purchased before October 31st 2016 will be transitioned to the new pricing structure on their hosting contract renewal.
Free Domain for Life Policy Change Notice. GreenGeeks prides itself on customer satisfaction and providing dependable value in webhosting services. In October 2016 GreenGeeks ceased providing free domain registration for life as part of its webhosting bundles. We have decided to revisit that cancellation. Specifically, we have ceased collection of domain registration fees for clients who had signed up for the webhosting and free domain registration bundle during the period GreenGeeks offered the free domain for life webhosting bundle. GreenGeeks’ accounting and billing system will be reprogramed on or before March 1, 2018 for affected clients who were part of the free domain for life program. Affected clients are being notified via email and are being offered a refund, upon request, of any/all domain name registration fees collected after cancellation of the free domain for life program. Such refunds shall be made via credit to affected clients’ account. In the alternative, affected clients can request a refund payment to their PayPal or other account by notifying GreenGeeks. Refunds will be processed as soon as possible, but no later than sixty days after request or reprogramming. We have made reasonable efforts to identify all clients affected by these changes. Any client who believes they should be afforded the foregoing consideration, and who has not received an email notice, should contact us at firstname.lastname@example.org. Also, affected clients who terminated their domain registration and webhosting bundle after cancellation of the free domain for life program have the option to re-enroll and continue in that program as part of their webhosting bundle, without charge for domain registration, by notifying GreenGeeks. No affected client shall be charged any additional fees or penalties due to their participation in the free domain for life program. All notices or questions should be sent on or before June 1, 2018 to GreenGeeks via email to email@example.com or via letter to 5739 Kanan Road, Suite 300, Agoura Hills, CA 91301, Attn. FDFL Remediation.
How to Receive Remediation:
- You can access the FDFL Remediation Form by logging into your Account Manager.
- Fill out the FDFL Remediation Form presented to you.
- Once the form is submitted, a confirmation will be e-mailed to you. The remediation of the domain cost may take up to 60 days to process.
- By March 1, 2018, our billing system will be reprogrammed to include a free domain name for life of eligible web hosting accounts.
This offer is valid on the primary domain name on the web hosting account. We’ve put together some frequently asked questions on our Free Domain Name for Life offer.
Who Owns the Domain Name?
GreenGeeks registers or transfers the domain name on behalf of the customer. Once the domain name is registered or transferred to us, GreenGeeks will become the domain registrar of the domain name. The domain name remains the property of the customer.
How long is the Domain Name renewed for?
Domains are purchased and renewed on a yearly basis.
Can I add more years onto the free domain name?
No. The domain name will be automatically renewed for you annually on the renewal date.
Can I change my free domain name if I don’t like it anymore?
Yes, however you will have to pay a one time domain registration fee. Your old domain name can either be renewed at regular domain registration fees or cancelled. This will also require your hosting account’s primary domain name to be changed to the new domain name.
I already own a domain name, can I transfer it for free?
Yes. So long as the primary domain name on the hosting account is the domain name in which you’re wanting to make eligible for the free domain.
I’ve prepaid my domain name for multiple years, what happens to that?
You will not lose the prepaid domain registration. Your domain will still expire on the extended date of which you prepaid to. GreenGeeks will then automatically renew your domain name free of charge for an additional year on that expiration date.
What happens to my domain name if I cancel my hosting service with you?
The domain name is your property. So it is yours to take. However, there are some conditions. GreenGeeks offers the free domain name for life as part of the hosting service. If you cancel the hosting service within our 30-day money back guarantee, the cost of the domain registration/transfer will be withheld from the refund. If you are beyond the 30-day money back guarantee period there is no additional costs and you will be able to transfer your domain to another provider.
If you have any additional questions regarding our Free Domain For Life policy, please contact our sales team.