Payments are due by the invoice due date.
If an invoice goes unpaid beyond the due date, the account is automatically suspended and a $15.00 late fee is added to the overdue invoice. Clients will then have a minimum of four days to make payment to avoid potential service termination. GreenGeeks does understand that sometimes circumstances beyond one’s control can result in a client needing a couple of extra days to make payment arrangements. As such requests can be done by contacting our billing department prior to the due date and service interruptions and late fees will be waived.
Please note, if an account has become suspended due to an overdue invoice, once the overdue invoice is paid in full, the account will be reactivated within 15 minutes of our having received the payment. It is the client’s responsibility to verify that the account is reactivated and to notify us in the rare case that the account remains suspended.