DNS Related Error
If you’re getting an error of a DNS nature, this is because your domain name must be pointing to our name servers before you can add the domain name. This is done for security purposes. Please allow 24-48 hours for our servers to detect this.
If you are transferring an active site from another provider and need to set up/stage the web site before switching the DNS, please open a ticket from within your Account Manager and request that we manually add your domain to your hosting account as a parked or an addon domain.
Park Wrapper Related Error
Our engineers will need to get involved if you receive this error. Please open a ticket from within your Account Manager with the error message and domain name that you’re trying to park or add and our engineers will resolve the issue for you.