Where is the GreenGeeks cPanel backup tool?

The backup tool that is provided by cPanel is very resource intensive, that often causes outages to other customers due to high I/O usage during the compression of files. This was disabled for the best interest of service uptime and reliability. GreenGeeks takes nightly backups that are retained for 24 hours for disaster recovery purposes only. This is intended strictly in the case of emergencies, such as file system failures or mass data loss as a result of a system failure. It is strongly recommended and is the responsibility of the customer to ensure they maintain accurate and up-to-date backups of their web site files, databases and e-mails.

How can I back up my web site?

It’s important that you know what you’re backing up first. If you’re running a content management system, such as Drupal, WordPress or any web site that runs a database, you’ll have to back up the database as well. If you’re running a simple web site, you’ll have to just back up the web site files.

Step #1 – Backing up Website files

In order to backup your files, we recommend that you use FTP and copy the whole public_html directory from your web hosting account to your local PC. We recommend using FileZilla to transfer (copy) your web site files to your local PC.

Here is a How to Use FileZilla Guide.

Important folders to download from the root folder of your account:

  • mail (location of all your stored e-mails)
  • public_html (location of all your stored website files)

Step #2 – Backing up Databases

Login to your cPanel account and click on the phpMyAdmin icon located under the databases section.

  1. Select the database you wish to backup in the drop-down database selection box on the left
  2. Click the Export Tab towards the top of the interface. This will take you to the Export page with a lot of options
  3. Click “Select All”. This ensures that all the tables in the database is included.
  4. Select “SQL” in the Export box
  5. Ensure that “Structure” is selected, then make sure the “Add Auto_Increment” and “Enclose Table and Field Name with Backquotes” boxes are ticked.
  6. Make sure “Data is selected, check “Hexadecimal for Binary Field” and set the Export type to “Insert”.
  7. Select “Save as File” then click “Go”. You will be prompted to save the database to your computer.


  1. Marianne

    The backup system is fine if you live in the states. But living in New Zealand and doing a backup with ftp is more than a laugh.
    I have done once the backup of one of the sites ( and that took me about 10hrs.
    How do you imagine if I need to do a daily backup of 5 sites?

    It would be good if you offer a special backup tool

  2. Kaumil - GreenGeeks Article Author

    Hello Marianne, thank you for choosing GreenGeeks. You can request a from our staff who will create a full backup for you on your behalf. To learn more, visit: With that being said, we are working on a more efficient way to allow customers to backup their own websites using a single click. The current cPanel method is quite resource intensive and can cause performance and reliability issues on production servers and this is why we do not have the default option of cPanel backup enabled.

  3. Kaumil Patel Article Author

    Hey Jeff,

    You can definitely use rsync to backup your website to a local machine. You’ll need to ensure that you have SSH access enabled first. As for the actual command, simply contact our support team and they’ll be able to help you with the command.

  4. Juwon

    @Marianne backup and restore dropbox plugin do not have any geographical restriction, means you get to use it from any part of the world.

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