Where Is the cPanel Backup Tool?

The backup tool provided by cPanel is very resource intensive, and we found that it often had a negative impact on other customers due to high I/O usage during the compression of files. The cPanel backup tool was disabled to maintain our high standards for service and reliability.

GreenGeeks performs nightly backups that are retained for 24 hours. The backups are intended for disaster recovery purposes, in the event of file system failure or other data loss. Since our backups are not available for use in your everyday backup needs, it is your responsibility to maintain up-to-date backups of your website files, databases, and email.

How Can I Back up My Website?

If you’re running a content management system, such as Drupal, WordPress or any web site that runs a database, you’ll have to back up the database as well as the website files. If you’re running a simple website, you’ll just back up the website files.

Step 1: Backing up Website Files

We recommend using an FTP program such as FileZilla to back up your files. Copy the entire /public_html directory from your web hosting account to your local PC. If your email is also hosted with GreenGeeks, you can back it up by downloading the /mail directory.

GreenGeeks ftp backup 1

Step 2: Backing up Databases

Log in to your GreenGeeks Account Manager and go to cPanel by clicking the “cPanel Login” button in the “Quick Server Login” section.

GreenGeeks dashboard click to log in to cPanel

In the “DATABASES” section, click the “phpMyAdmin” link or icon.

cPanel select section DATABASES phpmyadmin

Click the name of the database you want to download.

cPanel phpmyadmin backup step 1

Click the “Export” tab.

cPanel phpmyadmin backup step 2

For most common applications, such as preparing a backup that will also be imported using phpMyAdmin, the default settings are sufficient, click the “Go” button to start the backup.

To select only specific tables, or to export the database structure, etc., select “Custom” and click the “Go” button to access the advanced options screen.

cPanel phpmyadmin backup step 3

The backup will downloaded to your computer as a .sql file.


  1. Marianne

    The backup system is fine if you live in the states. But living in New Zealand and doing a backup with ftp is more than a laugh.
    I have done once the backup of one of the sites ( and that took me about 10hrs.
    How do you imagine if I need to do a daily backup of 5 sites?

    It would be good if you offer a special backup tool

  2. Kaumil - GreenGeeks Article Author

    Hello Marianne, thank you for choosing GreenGeeks. You can request a from our staff who will create a full backup for you on your behalf. To learn more, visit: With that being said, we are working on a more efficient way to allow customers to backup their own websites using a single click. The current cPanel method is quite resource intensive and can cause performance and reliability issues on production servers and this is why we do not have the default option of cPanel backup enabled.

  3. Kaumil Patel Article Author

    Hey Jeff,

    You can definitely use rsync to backup your website to a local machine. You’ll need to ensure that you have SSH access enabled first. As for the actual command, simply contact our support team and they’ll be able to help you with the command.

  4. Juwon

    @Marianne backup and restore dropbox plugin do not have any geographical restriction, means you get to use it from any part of the world.

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