How we protect your data
GreenGeeks performs daily disaster recovery backups of our hosting platform. The backups are retained for 24 hours and then replaced with the most recent backup. Also, we utilize RAID-10 storage arrays on all servers to prevent data loss due to a drive failure, and regularly run file system checks to ensure the integrity of the file system. We do not back up VPS and Dedicated Servers.
Are the backups publicly accessible?
The purpose of our backups is to protect against data loss due to hardware or software failure. Customers do not have access to the backups. If you need us to recover files for you, we offer one free restoration per month, per account. Additional restores are available at $25 per restore.
How do I request restoration of files?
Open a ticket in the GreenGeeks Account Manager and let us know which files and folders you need to be restored.
Should I rely on the disaster recovery backups for keeping backups of my website?
No. While we make every effort to protect your data, we encourage you to make frequent backups of your files and databases. GreenGeeks does not guarantee that our disaster recovery system can restore your website from a specific time period.
Creating your own backups is the best method of ensuring your data is protected. Creating your own backups can be done by following our How Do I Create a Backup of My Website? Knowledge Base article. For our shared and reseller hosting services, we can create backups for $5 per cPanel account.