This article outlines a list of the stages a domain will take while being transferred to us as well as a list of reasons why a domain may fail to transfer.
Steps in the transfer process:
Awaiting auto-verification of transfer request
An auto-verification transfer order has been submitted and we are process of obtaining the current whois data in order to generate the verification email.
Transfer in Process – Acquiring Current Whois for Transfer Verification
When an auto-verification transfer request is initiated, our system attempts to obtain the registrant and/or administrative contacts from the current registrar in order to generate the transfer verification email. Sometimes, due to the current registrar blocking outside whois queries, we are unable to electronically retrieve the required whois information to proceed with the transfer request. When this occurs, the domain is placed into a verification queue where it is manually updated. Our goal is to attend to these within 48 hours; there are sometimes delays where this manual process is not completed within this time frame.
Auto verification of transfer request initiated
The current whois information has been collected and the verification email has been sent to the authorized contacts, however we have not yet received a response. This status will remain until the verification email is responded to, or the transfer canceled and closed. If the transfer is not responded to within seven (7) days, it will be cancelled.
Note: If the email address is not the correct or current address for the domain, please contact the current registrar and update your contact information. You will need to cancel the current transfer order and submit a new request so our database has a record of the whois information at the time of transfer initiation.
Transfer Pending – Awaiting Release by Current Registrar
The verification email for this transfer has been sent and responded to. This domain transfer has been initiated with the Global Registry and is in PENDING TRANSFER status and is awaiting approval and release by the losing registrar. The process is complete from our side and the domain must be released to the registry by the losing registrar.
The losing registrar has five days once the domain is pending to respond. Please note the domain is sent into pending transfer status once the verification email has been authorized or valid EPP key submitted.
Note: No changes can be made to domains in “pending transfer” status. (including expiration)
Reasons for Failure
Canceled – domain contacts did not response to verification e-mails
The verification email was not replied to by the authorized domain contact(s). If the transfer is not responded to within seven (7) days, it will be canceled with this status.
Canceled – domain contacts did not approve transfer of domain
One of the authorized contacts declined the transfer request.
Canceled – Domain is currently not registered and cannot be transferred
This means that the domain name is not a registered domain name, therefore is not active or transferable. This status will be returned for transfer attempts made for domains in Redemption Period or Pending Delete status.
Canceled – Domain is locked at current registrar or is not yet 60-days old
The domain status is currently “Registrar-Lock”. A registrar lock is a security setting that prevents domains from being transferred between registrars. When this occurs, contact the current registrar and request the lock be removed.
Due to a registry restriction, domains that are not yet 60-days old are not transferable between registrars. This is a registry rule, not a restriction instituted by GreenGeeks.
Canceled – Transfer already initiated for this domain
Once a domain is in “pending transfer” status, duplicate transfer requests for the domain will be canceled with this status message.
Canceled – Transfer rejected by losing registrar
This transfer request was validated by the registrant/admin contact for the domain and sent to the registry for release and approval by the losing registrar. A request was then sent to the global registry for approval and release by the losing registrar; this request was rejected by the current registrar.
Unfortunately we do not have access to the reason(s) the current registrar has rejected your transfer request. Please contact the current registrar for additional information.