You can create additional FTP accounts in cPanel. Additional accounts are typically used to connect directly to an Addon domain directory, or to give a user FTP access to one domain in an account, but not the others. Creating an Additional FTP User Account Log in to your GreenGeeks Account Manager and go to cPanel by […]
GreenGeeks requires an active payment method to be associated with every account. Credit cards cannot be removed once they are added to an account. We value your privacy and maintain strict PCI compliance. Credit cards are charged in accordance with our Terms of Service, and only after sufficient invoice notification. To prevent being charged for […]
When your domain name expires it enters a three-stage Redemption Grace Period (RGP). During RGP you are able to renew the domain before it is deleted and re-enters the market. Auto-Renew Grace Period For about 29 days* after the expiration date, your domain name can be renewed at standard rates. In order to renew your […]
GreenGeeks accepts all major credit cards and PayPal. We are unable to accept checks, money orders, wire transfers or Western Union payments at this time.
These are the stages a domain will go through while being transferred from another registrar to GreenGeeks, as well as the possible reasons a domain transfer may fail. Steps in the Domain Transfer Process Awaiting auto-verification of the transfer request An auto-verification transfer order has been submitted and we are in the process of obtaining the […]
Per our Terms Of Service, all GreenGeeks accounts auto-renew. We do not issue refunds for account renewal charges. Your obligations: Know your account renewal date. We send an email before your renewal date to let you know that your account is coming up for renewal. You can also see the due date in your GreenGeeks […]
Important: make and retain a copy of your website and database files before submitting a cancellation request. You can cancel your account at any time. However, the money back guarantee is only available within the first 30 days of your Green Geeks account. Quarterly, one, two, and three-year accounts that are beyond the 30 day […]
To view your support tickets, log in to your GreenGeeks Account Manager. Click “Support” then “My Tickets” in the dropdown. Click the link in the “Ticket ID” or “Subject” field to open the ticket. Click the “Reply To Ticket” button to reply.
To update your credit card information, log in to your GreenGeeks Account Manager. Click the “Hello…” link in the navigation, and then the “Edit profile” link. Click the “Credit Card Details” link. Click the “Update” button.