GreenGeeks requires an active payment method at all times. As a result, Credit Card’s cannot be removed once added. GreenGeeks values customers privacy and as such GreenGeeks maintains strict PCI compliance. Credit Cards will only be charged in accordance with our Terms of Service after sufficient invoice notification. To prevent being charged for an invoice, […]
Should your domain name expire it will enter a three stage system known as Redemption Grace Period (RGP). During this time, you may be able to renew the domain before it is deleted and re-enters the market. RGP Stage 1: Upon your domain name initially expiring, you will be present with a 29 days of […]
GreenGeeks.com currently accepts all major credit cards (Visa, Mastercard, American Express) and PayPal. We apologize for the inconvenience, but we do not accept checks, money orders, bank wires or Western Union.
This article outlines a list of the stages a domain will take while being transferred to us as well as a list of reasons why a domain may fail to transfer. Steps in the transfer process: Awaiting auto-verification of transfer request An auto-verification transfer order has been submitted and we are process of obtaining the […]
Per our TERMS OF SERVICE, all GreenGeeks accounts/plans auto renew. Keep in mind that GreenGeeks does NOT issue refunds for renewed accounts. You have the following obligations as a GreenGeeks customer: Know when your account renews. We send emails prior to your renewal date letting you know that your account is coming up for renewal. You […]
You can cancel your account at anytime, however the money back guarantee is only available to customers canceling their orders within the first 30 days of signing up for their Green Geeks account (Please note, day 1 is the day you sign up for your Green Geeks account). For quarterly, 1, 2, and 3 year […]
To view your Support Tickets please follow the steps below: Login to the GreenGeeks Account Manager at http://www.greengeeks.com/login Click on the dropdown navigation button Support Select Tickets
To view Network Status notices please follow the steps below: Login to the GreenGeeks Account Manager at http://www.greengeeks.com/login Click on the dropdown navigation button Support Select Network Status Note: Active In Progress network maintenance will be displayed on the home page. To view Scheduled Updates please click “Scheduled”
To update your Credit Card on file please follow the steps below: Login to the GreenGeeks Account Manager at https://www.greengeeks.com/login/ In the navigation bar, on the top right, click on Hello, Your Name, then Edit Profile. Click on Credit Card Details, then Update. Enter in your credit card details. Click Update Credit Card. That’s it!