Contacting Support

While the self-help sections are useful for tackling some issues, more advanced assistance may be needed. In this case, you can directly contact GreenGeeks support. Our skilled and professional staff will quickly resolve your issues. Opening a Support Ticket From your GreenGeeks dashboard, click the “Open Ticket” option in the tool bar. Fill in the […]

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How We Support Your Needs

We support your website development needs by being available 24/7 with knowledgeable staff ready for your questions. You can contact GreenGeeks via: Email Support You can access the support request form through GreenGeeks. The average time for resolving an issue is between 15 and 20 minutes. Live Chat We have many agents on hand through […]

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Getting Started with GreenGeeks

Welcome aboard. We’ve put together this Getting Started Guide to help you hit the ground running and make the most of your GreenGeeks account. The Basics Learn the basics of your account to help you get started. New Account Timeline Log in to GreenGeeks Domain Names & DNS Two components make your website work, a […]

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Getting Started: Setting Up FTP Accounts in cPanel

FTP user accounts have access to your website’s files and can upload, download, delete and change permissions on most files in the directories they have access to. You can also create FTP users that have restricted access to only the directories you specify, so you can give an FTP user access to one part of a […]

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Getting Started: Building Your Website with SitePad

SitePad is a website building feature that can help you put together a website very quickly. It will create everything you need to get you an online presence in just a few clicks. If you want to get started by building a simple website using SitePad, then follow these simple steps and you will have […]

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Getting Started: Adding Let’s Encrypt SSL to Your GreenGeeks Account

The SSL certificate is a vital part of building a successful website. This is because it not only offers protection to visitors, but search engines like Goolge also put more emphasis on sites beginning with “https://”. Adding an SSL certificate is easy with GreenGeeks. From the GreenGeeks screen, click the “Security” section on the left […]

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Getting Started: Setting Up Email Forwarding

Email forwarding sends messages coming into one email address to another. For example, when an email is sent to you@ggexample.com, a copy of the message is sent—or forwarded—to you@gmail.com. Setting up Email Forwarding Log in to GreenGeeks and go to cPanel by clicking the “cPanel Login” button in the “Quick Server Login” section. In the […]

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Getting Started: Using Softaculous to Install WordPress

You can get started with WordPress quickly and easily by using the Softaculous one-click installer that is located in the cPanel area of GreenGeeks. This article assumes that you have your domain name transferred to your GreenGeeks account and that you are ready to install WordPress Sign in to GreenGeeks. Once inside, you will see […]

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Getting Started: How to Reset Your GreenGeeks Account Password

There are two ways to update your GreenGeeks account password. First, we’ll go through the steps to take if you’ve forgotten your password and cannot log in. After that, we’ll show you how to change your password from within GreenGeeks. Resetting a Lost GreenGeeks Account Password If you need to reset a GreenGeeks account password, […]

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Getting Started: Updating Your GreenGeeks Account Contact Information

It’s important to provide up-to-date contact information for your account so we can contact you should the need arise. If your street address, telephone number, or email address should change, please update your account contact information. Updating Account Contact Information at GreenGeeks Log in to GreenGeeks. Click the “Hello” link and click “Edit Profile” in […]

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