Q. Who is responsible for providing support to my customers?
You as the reseller will be responsible for providing support to your customers. GreenGeeks will provide you, the reseller with support 24/7 via e-mail, live chat and telephone. You will also have access to our extensive Knowledge base, video tutorials & more.
Q. What if I need more than 50 hosting accounts?
We recommend you select a plan that closely matches the number of websites that you wish to host. If you need more hosting accounts, simply contact our sales team. You will be able to add blocks of 5 hosting accounts charged at the currently subscribed tier. For example, if you are subscribed to our Reseller 50 plan and you require 5 more hosting accounts, you will be charged an additional $10 per month ($2.00 per account).
Here are the discounted hosting tiers:
Reseller 10 - $3.00 per hosting account
Reseller 20 - $2.75 per hosting account
Reseller 30 - $2.50 per hosting account
Reseller 40 - $2.25 per hosting account
Reseller 50 - $2.00 per hosting account
Q. Will you transfer my website from my existing web host? Is there a limit?
GreenGeeks offers customers that are transferring from another web hosting provider our free migration service. There is a limit of 30 cPanel accounts under our free service. For full details, view our Migration Policy.
Q. How do I automate the management of my clients?
GreenGeeks includes WHMCS Billing System which is a web hosting billing system that will help you manage, automate and invoice your web hosting customers. You will be able to integrate into cPanel/WHM, eNom & payment processors such as PayPal, Authorize.net, 2Checkout, etc.
Q. Can I create my own web packages?
You will be able to create your own packages and include as much or as little resources to your customers as you like, such as disk space, bandwidth, domains, e-mail accounts, etc, including offering Unlimited plans. You will be limited by the resources on your reseller hosting plan.
Q. Is the Reseller Hosting White Label? Can I have Private Name Servers?
Yes, our reseller hosting service is 100% white label. Our servers are designed to be completely anonymous and allow you full branding capabilities. You'll also be able to create your own private name servers such as ns1.yourdomain.com & ns2.yourdomain.com.
Q. How will I register Domain names for my customers?
GreenGeeks provides you with an eNom Domain Reseller account which will allow you to register .com, .net, .org plus 1000+ more TLD's. You will also be able to integrate eNom into your web hosting billing system to automate the provisioning of domain names for your customers.
Q. Do you provide nightly backups?
GreenGeeks takes disaster recovery very seriously. Even before backing up our servers we take special care in protecting our filesystems against data loss. In addition to this, we back up our servers nightly and retain data for 24 hours. We have you covered.