Migration Support Availability
To submit and review Site Migration Request Tickets, please sign in to your GreenGeeks Dashboard at: https://my.greengeeks.com.
Support is only available in English; if you are not fluent in English, GreenGeeks recommends using Google Translate. This can greatly help the support staff understand your concerns.
Migration Support Coverage
To ensure that GreenGeeks delivers support of the highest quality, we ask that you open a new Site Migration Request for each migration request.
Attempting to migrate more than one website or cPanel account per request often leads to confusion and a poor overall support experience and may result in delayed assistance.
Due to the sensitive nature of website migrations, GreenGeeks staff is unable to assist with website migrations via Telephone or Live Chat, and communicates exclusively via a Site Migration Request.
Website Migrations are available 24/7 and are handled via ticket reply only.
While we can support the features on our platform, there are instances in which the GreenGeeks Migration Department cannot assist.
GreenGeeks Migration Support includes, but is not limited to:
- Migrating website files, databases, and emails from most cPanel hosting providers
- Manually migrating website files and databases from hosting providers with FTP access
- Support for DNS records hosted within our network.
- Testing all migrated websites for basic functionality on our network
GreenGeeks can, as a courtesy, attempt best-effort support so long as it does not pertain to the following:
- Website development, debugging website code, decrypting or deciphering data, analyzing SQL queries, or troubleshooting database structures.
- Assistance in third-party website software (CMS, Custom Scripts, Themes, Plugins, Modules, Add-ons, or other components and scripts) relating to errors or script behavior in the realm of Development, Administration, or Advanced debugging beyond ensuring all documented compatibility configuration is implemented as allowed within cPanel.
- Installing third-party software or server components outside a standard cPanel installation on GreenGeeks Shared and Reseller Hosting solutions.
- Migrating website content away from GreenGeeks to other third parties.
- Making changes to another Web Hosting account outside of our network.
As technology evolves, GreenGeeks reserves the right to determine, at its discretion, what falls under the Scope of Support on a case-by-case basis as necessary.
GreenGeeks will not always be able to resolve all site-level issues once a migration has been completed and may recommend reaching out to a third-party developer as necessary.
Please note that contacting GreenGeeks for Migration Support Assistance provides GreenGeeks with your implied consent for GreenGeeks’ support staff to access your GreenGeeks account and your previous hosting account, review the existing configuration or files, and make changes to your account as part of the process of debugging or resolving migration issues.
GreenGeeks cannot assist with making changes to accounts or services outside of the GreenGeeks network via 3rd party service providers, including migrating third-party DNS records and making DNS changes at other providers.
Escalations
If you are unsatisfied with the quality of support provided by GreenGeeks via your Migration Request, you can request escalation to the GreenGeeks Management Team.
All escalation requests are handled first-come-first-served, with most requests resolved within 24-72 hours.
Note the GreenGeeks management team exclusively communicates using the GreenGeeks Support System and cannot assist in real-time on Live Chat or Telephone.