GreenGeeks strives to provide the best hosting products to our customers, as well as top-notch, industry-leading support.
As per our website, GreenGeeks offers “unlimited” services with regard to disk space, bandwidth, and other similar resources concerning normal website operation.
While GreenGeeks does not put physical limits on your account with most resources unless stated otherwise, there are physical limitations on each server. As such, this does not allow for infinite use of server resources and requires us to monitor all servers for excessive usage.
Will GreenGeeks take action against my account if I’m using too many resources?
GreenGeeks may, at its discretion, reach out to you should we notice any, but not limited to the following:
- Excessive disk space consumption for backups or other files unrelated to website operation
- Excessive disk space consumption for media files, such as image files, audio and/or video files
- Excessive disk space consumption for emails in excess of 10 gigabytes per cPanel account
For customers hosted on GreenGeeks’ EcoSite or Reseller platform, hosting backups, excessive media files, or excessive email storage can lead to server performance issues, ultimately affecting all customers on the same server.
Due to these concerns, we may reach out when we notice any excessive usage that may lead to future server degradation.
I’m not sure if my account complies with GreenGeeks’ policies. What can I do?
In most cases, normal website operations will not cause excessive storage issues. That said, we are always happy to review your account and advise you of our findings, as well as provide you with recommendations on how to improve your account’s performance.
To request a review of your overall usage, simply open a new Support Ticket via your GreenGeeks Account and our team can take a look. If you have specific concerns regarding a particular issue, such as email disk storage, we can provide details to assist you.
I got a notice from GreenGeeks regarding my usage. What can I do?
Don’t worry! It’s easy to lose track of your usage when life gets busy. We are more than happy to get you back on track, including helping you reduce any overages you are facing or upgrading to a new plan to accommodate your usage.
In many cases, you may have simply outgrown the hosting package you originally signed up for. Whatever the case may be, we’re glad to help.
Please note that if our team reaches out to you concerning a possible violation of our policies, your account has likely reached a critical point, at which immediate attention is required.
As such, our team may be forced to take action to restrict your account immediately, or within a specific time frame, should we not hear back.