Under certain circumstances, you may receive a login alert email from GreenGeeks. This article explains why you have received the alert and the steps to take to protect your account.
What Is a Login Alert?
A login alert is an email message letting you know that someone has logged into your GreenGeeks dashboard from a device that we don’t recognize. Alerts are not sent for logins directly to cPanel or Webmail. They’re only sent for GreenGeeks dashboard logins.
The Purpose of an Alert
The alerts are sent to inform you that someone has logged into your GreenGeeks account. If you didn’t log in yourself or don’t recognize the login, let us know. We’ll take prompt action to protect your account.
What Triggers an Alert
Alerts are automatically sent whenever we don’t recognize the web-browser used to log in. So if you log in from your usual location, but using a different browser, you’ll receive an alert. Using an “incognito” or private browsing window will also trigger an alert.
What You Should Do if You Receive an Alert
The location noted in the alert is approximate, so you should check the IP address to see if it’s one that you recognize. You can find your current IP address using lookup tools like whatismyip.com or whatsmyip.org.
Note that some home IP addresses are “dynamic,” meaning you can be assigned a different IP address every time you log in or restart your router or modem.
- If you recognize the IP address and you know that you logged in around the time of the alert, no action is required on your part.
- If you do not recognize the IP address check the following:
- Have you provided your GreenGeeks login information to anyone else? For example, a family member or a web developer?
- Do you use a VPN when connecting to GreenGeeks? If so, it’s likely you are connecting from an IP address that isn’t located near you. VPN IP addresses are usually randomly assigned from a large, widespread pool of servers, which increases the likelihood of receiving login alerts.
If you do not recognize the IP address or location and you have not provided your login information to anyone else, reset your password and contact us immediately. GreenGeeks staff will assist in taking steps to protect your account.
For security reasons, alerts cannot be disabled. If you don’t want to see the alerts, you might consider setting up an email filter to redirect or delete them. We don’t recommend doing that, of course, as missing the alerts could impact your account security.
If you have any other questions about how to deal with a suspicious alert, please contact a member of our Support Staff by opening a ticket in GreenGeeks.