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How Do I Set up an Email Account?

When you create an email account through your GreenGeeks cPanel, you will be able to access email via IMAP, POP3 or Webmail.

To create an email account, log in to GreenGeeks and go to cPanel by clicking the “cPanel Login” button in the “Quick Server Login” section.

In the “EMAIL” section, click the “Email Accounts” icon/link.

cPanel email account setup step 1

In the “Enter an Account Name” field, enter the username for the email address you want to create and select the domain from the drop-down (if you only have one domain, it will be preselected).

cPanel email account setup step 2

Enter a password or click “Generate” to create a random password. Note that the system will analyze your password and reject it if it is considered insecure. An insecure password is a dictionary word or a word that does not contain a mix of uppercase and lowercase letters, numbers, and symbols.

cPanel email account setup step 3

Enter a size in MB in the “Mailbox Quota” field, or select the “Unlimited” option.

The Mailbox quota is the amount of storage space allocated on the server for this account’s email. If the account exceeds the quota specified here, mail delivery may fail, so plan accordingly.

cPanel email account setup step 4

Click the “Create Account” button.

If you leave the “Send welcome email with mail client configuration instructions” option checked a configuration email will be sent to the account. That message can be accessed via webmail.

You can also consult our Knowledge Base articles on setting up popular email clients such as Microsoft OutlookMacMail, Thunderbird, and iPhone and iPad.

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  1. Hi,

    I’ve a VPS at DigitalOcean, and a domain at google domains.

    My idea would be to transfer the domain from google to green geeks, and configure custom dns resolvers with digitalocean’s ones.

    Would I still be able to set up email accounts with that scenario?


  2. I have a really silly question. I have a domain on I would like to set up my email on my GreenGeeks account for that domain. It’s just easier. Do I need to transfer the domain to GreenGeeks and what is the cost?

    1. Hi Bev. You don’t have to transfer the domain to GreenGeeks to use email. As long as your domain points to GreenGeeks (which it does if your website works).

      You can transfer a domain to us if you’d like. There’s no additional cost, but a minimum of a one-year domain renewal fee has to be paid any time a domain is transferred. But that year is added to the registration period, so in essence, transfers are free.

      If you decide to transfer to us, here are some details.

  3. I’m NOT a web/email expert. I’m trying to get my GG hosted email set up on my outlook account. Every time I try to enter the POP/IMAP info it won’t allow outlook to set up correctly. Show cannot connect to incoming POP server, session has timed out. Any help would be great.

  4. Before clicking the “Create Account” button (which is now “+CREATE”), the instructions here are missing this part:
    Automatically Create Folders for Plus Addressing
    Automatically Create Folders Do Not Automatically Create Folders

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