WARNING: E-mail Phishing Blast On Going…

Recently, we’ve been seeing an increase of an e-mail phishing attempts pretending to be eNom and other domain registrars. So we thought we would make a public service announcement to warn our customers and others of the attack on-going across the Internet.

The attack seems to be a “spear phishing attempt”, which mentions specific domain names related to you instead of just random domain names/information. The e-mail also includes a downloadable file and the phone number on the email is invalid.

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50% OFF VPS Hosting for TWO Months!

VPS Hosting Sale

We’re now offering an added incentive to our VPS hosting service plans… new customers will pay only 50% for the first 2 months. GreenGeeks offers VPS hosting solution for enterprise and cloud hosting solutions ranging from storage of 25GB up to 125 GB and bandwidth from 500 GB to 1500 GB.

“Our VPS customers are very happy with the service and performance levels here at GreenGeeks” says GreenGeeks CEO Trey Gardner. “So we thought we’d offer a sweeter deal than anyone else out there and we’d let our new customers test us out at a far lower cost of entry. Our VPS services are billed monthly so with the additional 50% off there is very little to risk to try us out and I am confident we’ll impress most if not all of our new customers. ”

GreenGeeks VPS hosting solutions utilize the latest server grade Intel processors, Memory and RAID-10 storage arrays for excellent performance and reliability. Customers will also get access to 24/7 technical support to create the complete solution along with the abundance of features that we already offer.

Learn more about our VPS Hosting services.

Help us help Amanda – GreenGeeks Superfan!

If you’re a GreenGeeks customer or a regular reader of our blog, you know how passionate we are about environmentally conscious web hosting. But what you may not have known is that our affiliates tend to be just as passionate about it – and today’s post is about one of those folks and her mission to get all of her customers to switch away from polluting web hosts and make their dreams a reality online!

Meet Amanda Aitken (that’s her in the orange tank top). She’s the Founder and CEO of The Girl’s Guide to Web Design, the online course that teaches creative women to design and code their own totally unique, stunning WordPress-based blogs and sites, and she’s been a recommending WordPress Hosting as a GreenGeeks affiliate for a few years now. She lives in beautiful, European-inspired Montreal, Canada (but she hopes to make it down to visit us in California soon).

Today, Amanda needs your help – because she’s in the running to win something that could change EVERYTHING for her and her business: the title of “Thriving Female Entrepreneur of 2012”. The contest is being run by entrepreneurial guru Ali Brown, one of the biggest role models out there for women who are doing business on the web.

If she wins, Amanda will have the chance to show many, many more people that when it comes to web hosting, there ARE environmentally friendly options – and she’ll be mentoring thousands of people as they unleash their creativity through the blogs and sites they’ve always wanted to start, all based on a solid, green foundation.

To help her with her mission, all it takes is a couple of clicks and a Facebook account! Just click here and follow the instructions to vote for Amanda Aitken and girlsguidetowebdesign.com. Today is the LAST DAY to vote in the contest, and Amanda needs more votes to move up from third place to first!

Good luck, Amanda! We’re rooting for you! Go here to vote for Amanda now!

Drupal Association helping Drupal flourish

We at GreenGeeks are big supporters of the Drupal project. We show our love of the Drupal community by not only making it easy to start hosting a Drupal site, but also through giving at many levels of support to the Drupal Association: we are a Supporting Partner, have been an Organization Member, and we’ve sponsored a number of DrupalCons. As a member of the Drupal community yourself, we want you to know about the good work of the Drupal Association.

The Drupal Association (DA) is a not-for-profit organization with the mission to help Drupal flourish. While the Drupal community decides the course of planning and development of Drupal software, the DA does not. Instead, they work on community projects such as:hrough giving at many levels of support to the Drupal Association: we are a Supporting Partner, have been an Organization Member, and we’ve sponsored a number of DrupalCons. As a member of the Drupal community ourselves, we want you to know about the good work of the Drupal Association.

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Call Reviews Are Important

Hello Everyone,

I’ll be making regular blog posts about what we’re up to here at GreenGeeks and how we tackle customer service differently from other companies.

One of my jobs as a customer service supervisor is to monitor a series of calls from each of our agents and rate them using a list of criteria that we have established each week. This is nothing really new in the world of call centres and customer service. However, I find that fewer and fewer hosting companies are implementing this as a way of evaluating their staff. I believe this process is important for a number of reasons:

  • It eliminates issues at the source rather than seeing angry emails from customers when it is too late.
  • It lets the agents know exactly what management is looking for in the perfect call scenario.
  • It gives the agents the idea that any call may be scrutinized, so they should be acting professionally during every second throughout the call.

The use of call reviews has resulted in a number of great successes for us:

  • Each call follows the same format so regardless of whom you speak with in the company, you know your call experience is going to be the same.
  • Emails about call issues have decreased
  • Agents seem happier being able to get a precise gauge of how they are doing each week.

If your company deals with as many calls as we do each day and you are not doing regular analysis of random calls, I recommend you open up Excel and start defining what you are looking for in terms of call flow and call resolution.  Here are a few of the criteria that we look for. Notice that they are quite broad, but touch on critical issues that we needed to get right on each call:

  • Did the agent thank the customer for calling and mention their name?
  • Did the agent confirm relevant account information and authenticate the caller?
  • Did the agent answer the questions properly and offer the best solution?

We use these and many other criteria in determining a grade for each call. We have found that this model has greatly improved customer satisfaction at GreenGeeks. It is just one of the ways that we take customer service seriously here.

Kindest Regards,

Mark

 

Cutting the ribbon! GreenGeeks Blog!

We’re excited to announce that we’ve finally launched our company blog!

One thing Trey is very big about is communication and it’s the reason why we’re considered by thousands of customers to be the best web hosting provider they have been with. We love to keep an open line of communication with our customers and the blog will allow us to keep our customers in the loop of what’s going on with our company and our industry.

Welcome and stay tuned, we’ll be updating the blog frequently!

Karl