In the age of instant gratification, live chat is a must for any online business these days.
About 60% of consumers expect an immediate response (aka a response in less than 10 minutes) when contacting a support team.
Luckily, there is no shortage of options when it comes to live chat software. Especially for small businesses using WordPress, there are dozens of live chat plugins that can make communication easier with your customers. So if you’re considering adding live chat to your WordPress site, don’t wait.
Here are just a few of the features you should look for in a live chat solution:
- Easy to install (some can even be managed with a tag manager and don’t need a lot of coding work)
- Works seamlessly with your other WordPress plugins
- Has pre-set conversation paths and pre-lead qualification questions
- Includes chatbots and/or Artificial Intelligence (AI)
- Communicate in real-time with your customers
- Contact information forms for when your support staff is not online
Thankfully, there is a sea of options. Here’s a list of 27 live chat plugins for WordPress that will absolutely help you delight your customers.
27 Best Live Chat Plugins for WordPress
- WP Live Chat Support
- YITH Live Chat
- Zendesk Chat
- Live Chat Unlimited
- Click to Chat for WhatsApp
- Facebook Chat for WordPress
- Chat by FlyZoo
- Casengo Live Chat Support
- Live Chat by Formilla
- Reve Chat
HubSpot’s WordPress plugin offers live chat for your website among other sales, marketing, and customer support features. It allows you to integrate live chat with HubSpot’s CRM, email marketing tools and customer support software.
HubSpot live chat allows you to set up specific messages for certain webpages on your site. You can personalize these messages based on the type of audience visiting and you can include an email capture form so your visitors can leave their contact information for you to get in touch later.
Customize your chatbot in order to qualify leads or guide visitors to the product they are looking for.
You can pair HubSpot live chat with HubSpot’s free CRM, which means the information from the contact forms will directly be saved to your CRM. Whether your website visitors are prospects, long time customers or new contacts, they will go into the appropriate record.
With all of your business’s contact information in one spot, your team will be sure to provide an excellent customer experience.
Free with HubSpot CRM. Upgrade to a paid account to get access to more advanced features, such as workflows and transferring chats to other agents.
SnapEngage is an omnichannel chat tool that allows omnichannel communication. This is important because it allows you to talk to your customers wherever they are in their journey. SnapEngage integrates with Facebook, Twitter, WeChat, or Zalo.
Clients can even reach you via text message thanks to the SMS-to-Chat feature.
The most interesting feature of SnapEngage is that it allows you to see what your visitors are typing before they hit send. This means it’s easier to understand what your customer is thinking, and allows you to have a much quicker response time.
You can also have one of the live chat agents call customers via the “Call Me” feature.
Free 7-day trial. Paid plans start at $16 per user/month (requires a minimum of 3 users).
Intercom is one of the live chat tools that specializes in enterprise customer communications and B2B chat interactions. It has a slew of advanced functionality that you can use for lead generation, customer engagement, and customer support.
The business messenger tool allows chat agents to interact in real-time with customers, set up personalized messages, and use chatbots to qualify leads and schedule meetings or demos.
The Intercom platform has advanced functionality for larger teams, and you can customize it for both sales and customer support teams. With its variety of features for large teams, Intercom is usually a good fit for enterprise companies.
The tool has integrated work management features that allow you to boost productivity with a multi-channel team inbox, workflow, and reporting tools, as well as a knowledge base.
For marketers, Intercom is a revenue growth tool, allowing them to create in-app, email, and push notification campaigns to engage customers, then optimize based on results.
Starts at $39/month with one user.
Freshchat is the Swiss army knife of live chat. The tool has a variety of features that help sales teams, customer support and marketers put together a flawless customer experience.
The Freschat bots allow marketers to collect data from customers, quickly qualify leads, as well as auto-upload data to your CRM. By focusing only on high-value prospects, Freshchat helps with increasing website conversion rates.
It is also able to help enlist your leads to targeted nurture streams to educate and convert your audiences.
The tool also helps your support agents offer a delightful experience at every stage of the buyer’s journey. They can easily onboard new customers, send announcements about product updates and launches, and turn detractors into promoters by responding to reviews.
Freshchat allows omnichannel communication for all your support agents, so you can get to your loyal clients anywhere they are.
Free for 10 team members and unlimited contacts. Paid plans start at $15 per user per month.
LivePerson offers live chat software for a variety of industries (retail, fintech, telecom, travel, insurance, education and automotive). Their specialty is setting up AI-powered bots to answer customer’s pre-purchase questions.
This allows you to build a seamless experience, guiding prospects from research to purchase while lowering customer support costs.
The tool offers functionality such as multiple messaging channels, AI-powered chatbots, call-to-message, as well as advanced management of tasks and customer hand-off.
LivePerson starts at $40 per user per month for standard features. Enterprise accounts can expect a customized price based on the requested functionality.
6. WP Live Chat Support
WP Live Chat Support is one of the most popular WordPress plugins, with over 1.5m downloads from WordPress users. It’s a free plugin that installs in just 30 seconds and will suit small businesses on a budget just fine.
You can use it for unlimited users and chats, and it has a sleuth of features that you can find in most high-end live chat software.
With the free version, you can initiate live chats with your users in real-time and set up custom offline messages when your agents are offline. Your users can be anonymous or give their contact information for more info.
It has agent-to-agent chat and conversation transfers. You can view missed offline chats, and the plugins also stores messages offline when it is switched off.
The tool comes with six predefined chat box skins that are fully customizable, as well as multilingual support and surveys to collect feedback.
For a one-time fee, you can upgrade and get access to more features like real-time typing, proactive chats, analytics, and canned responses.
WP Live Chat Support is free. Upgrade for additional features with a one-time fee of $49.95.
7. YITH Live Chat
Yith live chat is a WordPress plugin built for eCommerce stores that allows quick communication with customers to answer any questions they may have before purchase.
It has regular chat functionality, such as contact forms, saving messages offline, and pre-set messages when chat agents are not online. With Yith live chat, you can also start a conversation with multiple users.
Users can view a copy of their conversation with the agent, and they can also send feedback about the interaction. The chatbox is customizable and even has a timer so you can see the chat duration.
Free trial for no more than two conversations at a time. The paid plan starts at $69.99.
Tawk.To is a great free option for live chat software for small businesses. You don’t need to pay for the tool itself, however, Tawk.to provides a service for hiring chat agents that respond to users on your behalf.
With Tawk.to, you can see every user chat from your WordPress dashboard, along with a historical analysis of your answered and missed chats. You can see relevant data such as page views, as well as your visitor’s sentiment after chats and changes over time.
The plugin allows you to monitor web visitors in real-time, engage them with triggers and respond quickly with predefined shortcuts. Tawk.to also has mobile and multilingual support, so you can answer your users from anywhere, in any language you wish.
Free to use. Remove branding for $15 per month and hire chat agents for $1 per hour.
9. Wise Chat
Wise Chat is yet another WordPress plugin that makes it seamless to engage and convert your website visitors through live conversations. It comes with three pro themes that are customizable, support for offline users, and mobile chats.
Wise Chat allows conversations on unlimited chat channels, as well as private channels that are protected with a password. Users can be anonymous or registered, and allows single sign-in with your website – this means visitors can be automatically logged into your website to start a chat.
Where this plugin really shines is in its ability to support media file transfers from users while chatting. Users can post links and images, pictures from their mobile phone, or even YouTube videos and file attachments.
Advanced features such as private one-to-one messages, private messages to offline users, multisite support, edit messages, custom emoticons and avatars are available in the paid version of Wise Chat.
Free to use. Access advanced functions for a one-time fee of $40.
10. Zendesk Chat
Zendesk Chat allows you to reach out in real-time to your visitors and offer any information they need to reassure them on the buyer’s journey. With Zendesk Chat, you can set up a beautiful and personalized customer experience that amazes visitors.
Zendesk Chat includes features such as chatbox triggers to send targeted messages to your most valuable customers, predefined chats and offline contact forms, as well as visitor lists.
Users have the option to rate their chat agents. They can also send files and engage with chatbots powered by artificial intelligence to get what they need, instantly.
Free for one concurrent chat. Paid plans start at $14 per user/month and include unlimited chats, two triggers, customized widget, and more.
SendInBlue chat is great for companies looking to integrate their chat tool with other marketing systems such as email marketing, CRM and landing pages. It allows marketers to increase conversions and support staff to quickly act on customer questions and manage their daily workload.
SendInBlue installs in seconds, and you can customize it using your brand colors, company name and logo. The widget allows real-time chat with users and shows agents where your customer is on the website to make communication easier.
With SendInBlue, agents can also organize their workflow, assign chats to other users while lowering response times.
Capturing contact information with the SendInBlue chat tool means you can enlist your website leads to automatic email marketing campaigns, so you can nurture them and move them closer to a purchase.
Free for 300 emails sent per day and unlimited contacts. Remove the daily sending limit for $25 per month.
PureChat is simple to use and has an intuitive interface, allowing agents to build real connections with users. The chatbox is customizable with your brand colors and images, and everything can be managed from your website dashboard.
You can start live chats with your best customers following proactive chat triggers, and they can easily respond to questions using canned replies. Live chat agents know what pages the user has visited, as well as how much time they spent there.
Visitors can use a multitude of channels to engage with your agents such as live chat, email, phone, or Twitter. PureChat also includes an AI-powered chatbot, ArtiBot.ai, which includes free lead capture, appointment scheduling, and payments.
PureChat is free for three users and one website. Paid plans start at $39 per month with four users and includes real-time analytics and visitor tracking.
Userlike offers a seamless interaction between your website visitors and the support agents, with some very innovative features.
Firstly, it makes sure that the user can choose which department they talk to by using operator groups. This means you can group your agents based on the support group they belong to – and route each customer question accordingly.
Agents are able to transfer chats adding context to the conversation, so no information is lost.
Second, it allows you to rate your customer support agents based on their skills so that they can best assist customers with specialized responses. This eliminates confusion and shortens wait times for your customers.
On top of this, Userlike has a beautiful, stylish interface that is fully customizable in your company colors and is elegant and easy to use. Integrate Userlike with your CRM to make sure your prospects and leads are never lost.
Be it Hubspot, Salesforce or Pipedrive, Userlike integrates with some of the most popular CRM’s out there.
Userlike is free for one operator and one widget. Paid plans start at $29 per month for three operators and three widgets.
Drift is a great live chat option for small businesses looking to increase their revenue and boost conversions. The Drift bots are well-known for advanced functions such as lead qualification questions or scheduling, and they allow automation of much of the pre-sale process.
With Drift, you can create targeted messages based on the actions of your website visitors. Set up automatic greetings when a user has visited a product page multiple times. Or, allow your lead to send a message even if your chat agent is offline.
Your agents can create automated sales sequences and engage with nurture campaigns for account-based marketing. They can also use the Drift AI-powered bot if they do not have enough time to answer all chats.
Use the Drift iOS and Android app versions to answer all your customers on mobile devices.
Free to use for basic live chat functionality. Paid plans start at $50/month.
Smartsupp chat is a popular solution for websites and eCommerce shops in Europe. It offers free live chat with an easy to use and customizable interface.
Agents can use chatbots to automatically engage with customers and find out useful info about them so the bots know which messages are more powerful.
The most innovative feature in Smartsupp is that you can see video recordings of your visitor’s movements on your website, so you can create funnel paths and engage visitors when it most matters.
Smartsupp has iOS and Android store versions, so you can respond to all your customers on the go.
Free for three agents. Upgrade to $10 per user per month to gain access to full chatbox customization, 1 year chat history, detailed visitor info, and the Smartlook video recordings.
Tidio’s plugin for live chat is easily installed and allows small businesses to begin conversations with their website visitors on a whim through a beautifully designed interface. The chatbox is highly customizable and fits elegantly onto any website.
The plugin includes chatbots to answer customer’s most burning questions instantly. The AI-powered bots can also recognize customer’s most common questions, send information about order deliveries, save abandoned carts and offer discounts.
Agents can reply to user questions in seconds using multiple communication channels such as live chat, email, or messenger. It is multilingual and integrates with a variety of platforms such as Hubspot, Zendesk, MailChimp, WordPress, Shopify, Wix, and Google Analytics.
Start free with up to three users and gain access to key features like email and Messenger integration and unlimited tracking. For more functionality, upgrades start at $15/month.
17. Live Chat Unlimited
Live Chat Unlimited by CodeCanyon is a simple yet powerful live chat plugin for WordPress that you can use to communicate with your website visitors.
This open-source software is free to use and allows a hassle-free install that does not bog down your website page loading speed. It includes multilingual support, group chats, SSL support as well as GDPR compliance for European businesses.
Free to use and install on unlimited domains. One-time fee of $75 for 6 months of support and software updates.
Olark offers everything you need to start a conversation with your customers on your small business website. You can set up custom pre-chat forms to gather context, triggered messages to send purchase suggestions at the right time, and customers can leave you messages even when agents are offline.
With your Olark live chat data, you can learn more about your customers and use the insights to make more sales. You can track visits and page views while chatting, save the full text of the conversation, and send chat data to other sales and support tools.
Olark live chat allows you to see reports on your chats and your agent performance with beautiful visualizations. Add Olark events to your Google Analytics dashboard for even more info on your sales funnel progress.
You can integrate Olark with your WordPress site in a few minutes with a simple copy/paste code.
Two-week free trial. Paid plans start at $17 per agent/month.
Chaport has a beautiful and sleek chat box that fits in naturally on any website without hindering navigation.
It includes most of the usual functionality for a live chat tool, like real-time chat and offline messages, email notifications, as well as multi-channel engagement.
Customers can contact you from social media or messenger channels such as Twitter, Viber or Telegram, and your agents can respond from Chaport directly.
You can send automatic triggered messages to make sure your clients know about the latest offers. If your agents are ever having trouble handling a question, they can transfer the chat to another support agent.
Chaport is available for iOS, Android, Web, Windows, and MacOS.
Free for a single operator. Starts at $9.80 per user per month for more advanced functionality such as typing insights, saving replies, mobile app, activity reports and file sending.
LiveChat is one tool that has a high focus on customer service and support. Every one of its features makes it easier for businesses to delight their customers and for chat agents to have a smooth workflow.
With LiveChat, you can engage with customers on your website with smart automated triggers that increase conversions. You can send messages based on time spent on a page, customer location or visited pages.
Users can rate your agents and leave feedback on your site so you can improve support team performance.
You can have as many live chat widgets as you need on your website and manage them all from one account.
Chat operators can see what users are typing in the chatbox, load canned responses, and see all crucial details they need about a customer before responding (email, ID, order number).
Free 30-day trial. Paid plans start at $16 per user/month.
21. Click to Chat for WhatsApp
Click to Chat for WhatsApp is a great option for websites with a demographic that is active on WhatsApp. With over 1.5 billion users, WhatsApp is one of the most popular apps in the world. So this plugin is a hit among small businesses.
Click to Chat is an open-source tool, which means it has had multiple authors and is free to use. It allows eight customizable predefined styles, management from your WordPress dashboard, and predefined messages.
The plugin navigates to the WhatsApp app when the visitor is on a mobile device so that it’s easier for them to communicate with agents.
Open-source software, free to use.
iFlyChat includes pre-configured templates for your website’s niche. You can browse through the company’s offer of canned responses for industries such as trading, therapy, gaming and fantasy sports.
iFlyChat has all the features you need in a messenger chat tool: audio and video chats, typing indicators, read reply alerts and chatbots for announcements.
Interestingly enough, it combines these with a monetization component, allowing users to get paid for sharing expert advice with the community. Users also get to raise their membership level by doing so.
You can pay users per minute of conversation, per content, and even embed Google Ads inside your chat.
So if you’re looking to build a community of users on your website and provide them with a way to get information through live chat, iFlyChat offers the best of both worlds.
Free 14-day trial with 10 users. Paid plans start at $17 per month for 60 users, and this is a good plan for anyone looking to build a community.
23. Facebook Chat for WordPress
Facebook Chat for WordPress by NinjaTeam is an awesome solution for websites when your demographic are heavy users of social media – Facebook, specifically.
The plugin allows your users to reach out using their Facebook contact information. Adding this familiar contact method makes it easier for them to get support, and this way enhances their user experience.
You can easily change the colors of your chatbox with this plugin as it’s not mandatory that you use the classic blue color of Facebook’s brand.
The best part about this plugin is the “like” button that allows you to boost your social media following through live chat.
The regular license is $25, and this gives you six months of support from the NinjaTeam.
24. Chat by FlyZoo
Chat by FlyZoo is yet another tool that allows website users to build and scale communities through live chat. It integrates with many platforms for small business content management, such as WordPress, Joomla, BuddyPress, and others.
The plugin enables you to create positive user experiences with live support chat, group chat and includes responsible mobile design so you can answer your users on the go.
You can toggle the chat window inside chat mode, user list mode, and dock mode for a better experience navigating the website.
The chatbox is fully customizable and includes neat chat features such as custom emoticons, avatars, file sharing, as well as video and audio sharing with previews. Of course, no community is safe without moderation features, so Chat by FlyZoo includes this as well.
Plans start at $9.90 per month.
25. Casengo Live Chat Support
Casengo Live Chat Support automatically opens a chat window with an agent after a set period of time that a visitor has been on your website, a practice which they boast increases conversions.
It’s a versatile plugin with a simple setup that includes both mobile and desktop versions and allows operators to see all their cases in one overview.
Agents can easily ask colleagues for help on cases, forward them to people outside their customer support team, and access the Casengo knowledge base.
You can manage multiple websites and mailboxes with Casengo, and connect WhatsApp and Facebook messenger to support customers directly through these apps.
Free 14-day trial.
26. Live Chat by Formilla
Live Chat by Formilla allows you to instantly add chat features to your WordPress or WooCommerce site with an easy installation process.
The live chat plugin allows you to respond to your customers on any device, whether you are on a desktop, mobile phone, or tablet. The chat window is responsive and adapts to smartphones of any size, which means your visitors can easily reach out.
Real-time tracking capabilities mean that you can see how many visitors are on your website, what pages they recently accessed, where they are from, and whether they are a new or returning user.
The plugin has marketing automation features such as email marketing and in-app messaging, and useful functions for your chat agents such as canned replies, file sharing, and chat transfer.
Formilla also has a variety of workflow management functions that make it easier for your chat agents to work and to learn, reducing response times for customers.
Free to use the chat plugin. For advanced functionality, you can upgrade to premium starting at $10 per month.
27. Reve Chat
Reve Chat integrates communication channels such as live chat, voice or video chat, Facebook Messenger, Viber, as well as mobile chat all in one platform.
With Reve chat, you get omnichannel communication with your customers for lightning-fast support, as well as a host of features for agent productivity. The department management function, for example, allows you to route questions quickly to the right agent.
You can monitor agent chats for improved performance, provide remote support to your visitors, and screen share with your users to help them navigate the website seamlessly.
A queue management function allows you to manage customer’s expectations about when they will get help with their case.
Pair all this with Reve Chat’s message triggers, real-time user analytics, and multilingual support, and you have a robust live chat tool that creates an amazing user experience.
Free WordPress plugin. For advanced functionality, upgrade to premium plans starting at $15 per user per month.
Finding a Chat Plugin that Works for You
All of these plugins have incredible strengths and features. The hardest part is picking the best one that fits your specific needs. And with the number of chat platforms out there, there’s a good chance you can find that perfect fit.